Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What materials are used in Artesanos Design products?
We prioritize authenticity and durability, using sustainably sourced hardwoods, organic textiles, and hand-forged metals to ensure every piece meets our artisanal standards.
How long will it take for my order to arrive?
Standard shipping typically takes 7-14 business days. For custom-made or oversized furniture, delivery can range from 4-8 weeks depending on the complexity of the craftsmanship.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international orders may be subject to additional customs duties and taxes depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-ordered furniture and final sale items are non-refundable.
Are your products covered by a warranty?
All Artesanos Design furniture pieces include a 1-year limited warranty covering structural defects and craftsmanship to give you peace of mind with your investment.
Can I request a custom finish or size for a specific piece?
Many of our signature collections allow for customization. Please contact our design concierge team with your specific requirements for a personalized quote.